Privacy Policy for FanFundr

1. Introduction

Welcome to FanFundr. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect the following types of personal information from our users:

  • First Name and Last Name: For identification and personalization of our services.

  • Credit Card Information: To complete payment transactions. Note: We use Squarespace and Stripe integrations for payment processing, and thus do not store this information directly.

  • Email: To communicate information about the products you’ve purchased and to send you voting forms to influence the details of your experience.

3. Purpose of Data Collection

Your data is collected for the following purposes:

  • Identification and User Experience: Your first and last name help us identify you and personalize your experience.

  • Payment Transactions: Your credit card information is used solely to process payments for the products or services you've purchased.

  • Communication: Your email address is used to send you important information regarding your purchase, as well as to involve you in the decision-making process related to the events or services we offer.

4. Data Storage and Protection

All personal information you provide is processed and stored securely by our third-party service providers, Squarespace and Stripe, according to their standard operating procedures. We ensure that our service providers are committed to maintaining the confidentiality, integrity, and security of your personal data.

5. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may disclose your personal information if required by law or if you violate our Terms of Service. Additionally, your information may be shared with our service providers (like Squarespace and Stripe) to the extent necessary to provide our services.

6. Users’ Rights

As a user, you have the right to access, correct, or delete your personal data. You also have the right to withdraw consent to the processing of your data at any time. Please contact our support team for assistance with these requests.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: support@fanfundr.com

Terms of Service for FanFundr

1. Introduction

Welcome to FanFundr, a marketplace that connects creators and brands with their fans and customers, allowing them to crowdfund unique experiences. By accessing or using our platform, you agree to be bound by these Terms of Service.

2. Description of the Service

FanFundr provides a platform for creators and brands to offer unique experiences and events to fans and customers. Consumers can join campaigns by purchasing a ticket, which grants them access to an event or experience and the opportunity to vote on various aspects of the event.

3. User Eligibility

The services of FanFundr are available only to individuals who are at least 18 years of age and residing in the United States. Certain events may have additional age restrictions, specifically those designated for users who are 21 years or older. FanFundr is not responsible for verifying the age of users and will not issue refunds to users who are unable to attend an event due to age restrictions.

4. Account Creation and Termination

Users are not required to create an account to make purchases on FanFundr. Transactions can be completed as a guest. FanFundr reserves the right to cancel transactions or prohibit access to certain users at our discretion.

5. User Responsibilities and Prohibited Activities

Users are expected to act responsibly and ethically when using our platform. Prohibited activities include, but are not limited to, fraudulent conduct, misuse of the platform, infringement of others' rights, and any illegal activities. Users must comply with all local, state, and federal laws when using FanFundr.

6. Intellectual Property Rights

All content on FanFundr, including text, graphics, logos, and software, is the property of FanFundr or its content suppliers and is protected by copyright and other intellectual property laws. Users may not use, reproduce, or distribute any content from the platform without prior written permission from FanFundr.

7. Limitations of Liability and Disclaimers

FanFundr is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services. We do not guarantee the accuracy, completeness, or usefulness of any information on the platform and advise users to exercise caution and discretion while using the services.

8. Dispute Resolution

All disputes related to or arising from the use of FanFundr services will be governed by the laws of the state of Georgia, without regard to its conflict of law provisions. Users agree to submit to the personal jurisdiction and venue of the courts located in Atlanta, Georgia, for the resolution of all disputes.

Return and Refund Policy for FanFundr

1. Introduction

At FanFundr, we strive to ensure a transparent and fair experience for both our Users and event creators. This Return and Refund Policy outlines the conditions under which returns and refunds may be requested and processed.

2. Conditions for Returns and Refunds

Returns and refunds are primarily governed by the individual event creators who list their experiences on the FanFundr platform. As such, the specific conditions under which returns and refunds are accepted will vary by event. Generally, refunds may be considered in cases such as event cancellation, significant changes to the event details, or inability to provide the advertised experience.

3. Time Frame for Making Returns

The time frame for requesting a return or refund is set by the creator of each event. Users are encouraged to review the event-specific terms and conditions before making a purchase. In general, requests for refunds should be submitted as soon as possible and will be subject to the event creator’s discretion.

4. Process for Initiating a Return or Refund

To initiate a return or refund, Users should follow the procedures established by the event creator. Typically, this involves contacting the event creator directly through the contact information provided on the event page. If the process is not clearly outlined or if Users encounter difficulties, they may contact FanFundr support for assistance.

5. Refund Processing and Timeline

Refund requests will be processed in accordance with Stripe’s standard operating procedures. The timeline for refund processing can vary based on the event creator’s policies and the specifics of the request. Generally, once a refund is approved by the event creator, it will be issued through the original method of payment within a certain number of days, as dictated by Stripe's policies.

6. Restocking Fees and Other Charges

As FanFundr is a platform for experiences and events, traditional restocking fees or similar charges are not applicable. However, Users should be aware of any potential fees or charges that may be deducted from their refund, as outlined by the event creator’s specific terms.

Cookie Policy for FanFundr

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, etc.) by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies help improve your online experiences by remembering preferences and settings, and analyzing how you use different services.

2. Why We Use Cookies

On FanFundr, cookies are used to enhance the functionality of our website, improve the user experience, and integrate with services like Squarespace, Stripe, and Google Analytics. They enable us to personalize content, analyze site traffic, and remember user preferences for future visits.

3. Types of Cookies Used

We use various types of cookies, including:

  • Session Cookies: Temporary cookies that remain in your browser until you leave the site. They are used for various reasons such as maintaining your session as you navigate through the website.

  • Persistent Cookies: These remain on your device for a set period specified in the cookie and are activated each time you visit our website.

  • Third-Party Cookies: Placed by services like Squarespace, Stripe, and Google Analytics, these cookies may track your use of our website for analytics, advertising, and functional services.

4. Managing and Opting Out of Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Instructions for managing cookies can be found in the 'Help' section of your browser.

For Google Analytics cookies, you can download and install the Google Analytics Opt-out Browser Add-on to prevent their analytics data from being used.

5. How Cookies Are Used on Our Site

Cookies on our site are used for:

  • Tracking: Monitoring how users reach our website and how they interact with it. We use this information to improve the user experience.

  • Personalization: Remembering choices you make such as language or region, and providing enhanced, more personal features.

  • Site Analysis: Analyzing how our site is used and which services are most relevant, using tools like Google Analytics.

6. Changes to Our Cookie Policy

We may update this Cookie Policy from time to time. We encourage users to frequently check this page for any changes.

7. Contact Us

If you have any questions about our use of cookies, please contact us at support@fanfundr.com.

Data Processing Agreement (DPA) for FanFundr

This Data Processing Agreement ("Agreement") applies to FanFundr's processing of personal data on behalf of its users in connection with the services provided through its platform.

1. Types of Personal Data Processed

FanFundr, through its integration with Squarespace and Stripe, may process the following types of personal data on behalf of its users:

  • Contact information (such as names, email addresses)

  • Financial data (credit card information, transaction details)

  • Any other personal data as required for the provision of the FanFundr services

2. Purposes for Data Processing

The personal data provided by users will be processed for the following purposes:

  • Completing transactions and processing payments

  • Providing the requested services to users

  • Improving and customizing the user experience

  • Communicating with users regarding their use of the FanFundr platform

3. Data Security Measures and Data Subject Rights

FanFundr, along with Squarespace and Stripe, implements industry-standard security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Users have rights concerning their personal data, including the right to access, correct, delete, or transfer their data, subject to applicable law.

4. Data Transfer Details

Personal data may be transferred across borders as necessary for the provision of the FanFundr services, in compliance with applicable data protection laws. FanFundr ensures that all data transfers are conducted in accordance with legal requirements, ensuring adequate protection for the data subjects.

5. Sub-processors

FanFundr uses the following sub-processors to assist in providing services:

  • Squarespace (website hosting and data management)

  • Stripe (payment processing)

  • [Any other sub-processors]

These sub-processors are engaged under the condition that they comply with data protection laws and the terms of this Agreement.

6. Agreement Term and Termination

This Agreement will remain in effect as long as FanFundr processes personal data on behalf of its users. Either party may terminate this Agreement by providing written notice to the other party.

7. Legal Compliance

FanFundr agrees to comply with all applicable data protection laws regarding the processing of personal data. In the event of any conflict between the terms of this Agreement and the provisions of applicable data protection laws, the latter shall prevail.

By using the FanFundr platform, the user acknowledges and agrees to the terms of this Data Processing Agreement.